Table of Contents

1. Acceptance of the Terms
2. Definitions & Scope
3. Nature of the Relationship & Independence
4. Limited Power of Attorney
5. Two-Fee Structure & Pricing
6. No Guarantee of Approval or Timing
7. Your Obligations & Accuracy of Information
8. Limitation of Liability
9. Indemnification
10. Refunds (Reference)
11. Payment Disputes & Chargeback Policy
12. Dispute Resolution, Arbitration & Class Action Waiver
13. Right to Refuse Service & Termination
14. Privacy (Reference)
15. Force Majeure
16. Intellectual Property
17. Miscellaneous
18. Contact & Legal Notices

1. Acceptance of the Terms

By creating an account, submitting an application, or completing a purchase on entry-documents.com or in any Entry Documents mobile application, you confirm that you are at least the age of legal majority in your jurisdiction, that you have the authority to bind any traveler on whose behalf you act, and that you have read, understood, and accepted these Terms, our Privacy Policy, our Refund Policy, our Legal Disclaimer, and our Cookies Policy, each of which is incorporated by reference. If you do not agree, do not use the Service.

We may revise these Terms from time to time. Material changes take effect on the date posted at the top of this page. Continued use of the Service after a revision constitutes your acceptance of the revised Terms.

2. Definitions & Scope

These Terms apply identically to every channel through which the Service is offered and to every Destination we cover. Where a rule depends on the Destination — the document required, the fee charged by the authority, the submission window, or the format in which the document is issued — the applicable detail is shown on that Destination’s page and at checkout before payment.

• “Service” means the Entry Documents online assistance for preparing, reviewing, and submitting Entry Document applications on your behalf, including related customer support, status tracking, and delivery of the issued Entry Document.
• “Platforms” means the entry-documents.com website together with the Entry Documents mobile applications published on the Apple App Store, each of which gives access to the same Service under these same Terms.
• “Destination” means a country or territory for which we offer the Service. The Destinations covered at the date of these Terms, and the document required by each, are:

• Thailand — Thailand Digital Arrival Card (TDAC)
• Malaysia — Malaysia Digital Arrival Card (MDAC)
• Singapore — Singapore Arrival Card (SGAC)
• Cambodia — Cambodia e-Arrival
• Vietnam — Vietnam Arrival Card
• Indonesia — Indonesia Arrival Card
• Philippines — eTravel Registration
• India — e-Arrival Card
• South Korea — Korea e-Arrival Card (KAC)
• Taiwan — Taiwan Arrival Card (TWAC)

We may add or withdraw Destinations. The list above is the list in force on the date shown at the top of this page.

• “Entry Document”means the pre-arrival declaration, arrival card, entry registration or equivalent document required by a Destination’s authorities, whatever its local name, and whether it is issued as a QR code, a reference number, a PDF or a confirmation.
• “Destination Authority” means the immigration, customs, health or other government body of a Destination that is competent to receive, approve, refuse or revoke an Entry Document.
• “Official Portal” means the government website or system operated by a Destination Authority through which an Entry Document may be applied for directly.
• “Service Fee” means the amount paid to Aether Innovations for the Service, as displayed at checkout.
• “Government Fee” means any amount that is, or in the future may be, collected by a Destination Authority for the issuance or processing of an Entry Document. Government Fees differ by Destination; several Destinations charge none. The amount applicable to your order, if any, is shown at checkout.
• “You” or “Client” means the natural or legal person who purchases or uses the Service, including any traveler on whose behalf the purchaser acts.
• “Application” means a single Entry Document submission for one Destination. Depending on the Destination, an Application may cover one traveler or several travelers sharing the same itinerary; the number covered is stated at checkout.

3. Nature of the Relationship & Independence

AETHER INNOVATIONS PTE. LTD. is an independent private service provider. We are not affiliated with, endorsed by, or connected to the government of any Destination, or to any official government agency, embassy, consulate, or ministry. We do not represent any government and we have no authority to approve, reject, or expedite any decision on an Entry Document; that authority rests solely with the relevant Destination Authority.

Each Destination’s Entry Document can be applied for directly by the traveler through that Destination’s Official Portal, and those portals are available to all travelers at the government’s own fee, which is nil in a number of Destinations. The Official Portal for a given Destination is identified on that Destination’s page on our website. You acknowledge that you are not required to use our Service and that you may apply directly at any time. The Service Fee compensates us solely for our private assistance, review, support, and submission convenience.

Use of the Service does not create any partnership, joint venture, employment, agency (except as expressly granted in Section 4), or franchise relationship between you and Aether Innovations.

4. Limited Power of Attorney

By purchasing the Service, you expressly appoint and authorize Aether Innovations and its trained specialists, employees, agents, and sub-contractors to act as your limited representative for the sole and specific purpose of:

• preparing, reviewing, formatting, and submitting your Application to the relevant Destination Authority;
• accepting on your behalf any government terms, declarations, or conditions that are required to be acknowledged in order to complete the Application;
• receiving, on your behalf, communications and the issued Entry Document — including any associated QR code or reference number — from the Destination Authority, and forwarding them to you by email;
• interacting with the relevant Official Portal strictly to submit and track your Application.

This is a limited power of attorney. It does not authorize us to make any travel decisions on your behalf, to incur any liability in your name beyond the Application itself, or to represent you in any other dealing with any authority. You may revoke this authorization at any time before submission by contacting support@entry-documents.com; revocation after submission has no effect on the work already performed and is subject to our Refund Policy.

We will never declare anything on your behalf that you have not told us. Where an Application requires a personal declaration — in particular a health, customs, or criminal-record declaration — we submit exactly what you have declared to us, and we will ask you rather than answer for you.

5. Two-Fee Structure & Pricing

Our pricing follows a transparent two-fee structure:

• Government Fee. The amount, if any, charged by the Destination Authority for issuing the Entry Document. This amount differs by Destination and is nil in several of them. Where a Government Fee applies, it is collected at checkout and remitted in full to the authority; Aether Innovations does not retain any portion of any Government Fee.
• Service Fee. The amount paid to Aether Innovations for our private assistance. Indicative rates:
  • Assistance, per traveler: from US$39. The exact rate varies by Destination and by region/nationality.
  • Priority handling, where offered for a Destination, is an optional supplement shown at checkout.
  The exact Service Fee applicable to your order is displayed at checkout before payment and is the final amount you owe us.

Service Fees are charged in addition to any government fees that may apply. All amounts are expressed and charged in US dollars (USD). Your card statement will show the descriptor ENTRYDOC*TRAVEL. Aether Innovations is registered with its payment processor under Merchant Category Code 4722 (Travel Agencies & Tour Operators).

Purchases made inside a mobile application are processed by the platform operating that application’s store, under that operator’s own payment terms; the price shown in the application before purchase is the final amount you owe.

6. No Guarantee of Approval or Timing

The granting, denial, or revocation of an Entry Document is entirely at the sole discretion of the relevant Destination Authority. Aether Innovations does not and cannot guarantee that your Application will be approved, that any specific document, QR code or reference will be issued, or that you will be admitted to the Destination on arrival.

Any processing times, delivery windows, or service-level targets communicated by us — including “within 2 hours”, “1 hour”, or “15 minutes” — are good-faith estimates based on average historical performance. They are not contractual deadlines and do not constitute a guarantee. Delivery may be affected by Official Portal availability, network conditions, the quality of the information you supply, or other events beyond our control (see Section 15, Force Majeure).

Several Destinations only accept an Entry Document within a fixed window before arrival. Where your travel date falls outside that window at the time of purchase, your Application is held and submitted as soon as the window opens. This waiting period is imposed by the Destination Authority, not by us, and is stated before payment.

7. Your Obligations & Accuracy of Information

You agree to provide complete, accurate, current, and truthful information for each traveler covered by an Application, including full legal name as it appears in the passport, machine-readable zone (MRZ) data, date of birth, nationality, passport details, travel dates, accommodation address at the Destination, and any health, customs or visa information that the Destination Authority may require.

You are solely responsible for the truthfulness and accuracy of the information you supply. Submission of false, misleading, or fraudulent information may result in denial of entry, criminal liability under the law of the Destination, and termination of the Service without refund. Our review process is designed to catch formatting and consistency errors, but we cannot verify the underlying truthfulness of the information you provide.

You further agree that you will not use the Service to:

• submit applications for any person without their informed authority;
• attempt to facilitate any illegal entry, human trafficking, smuggling, or any activity prohibited under applicable laws or sanctions (including UN Security Council, EU, US OFAC, or Monetary Authority of Singapore sanctions);
• reverse-engineer, scrape, copy, resell, or commercially redistribute the Service or any part of it without our prior written consent;
• circumvent rate limits, security measures, or terms of any Official Portal.

8. Limitation of Liability

To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability.

In no event shall Aether Innovations, its directors, officers, employees, contractors, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, loss of travel opportunities, cost of substitute services, or non-refundable bookings, even if advised of the possibility of such damages.

Our total aggregate liability to you for any and all claims arising out of or relating to the Service shall not exceed the lesser of (a) one hundred US dollars (US$100), or (b) the Service Fee actually paid by you for the Application giving rise to the claim. This cap applies in the aggregate to all claims and to all theories of liability (contract, tort, statute, or otherwise).

Any cause of action arising out of or related to the Service must commence within one (1) year after the cause of action accrues, failing which it shall be permanently barred.

9. Indemnification

You agree to defend, indemnify, and hold harmless Aether Innovations and its directors, officers, employees, and agents from and against any claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) any inaccurate, incomplete, or unlawful information you submit; (c) your use of the Service in violation of applicable laws; or (d) any claim by a co-traveler on whose behalf you instructed us to act without their authority.

10. Refunds (Reference)

Refunds of the Service Fee are governed by our Refund Policy, which forms part of these Terms. The Refund Policy describes the available refund scenarios, the partial self-service refund mechanic, the 90-day time limit, and the Article 16(a) Directive 2011/83/EU waiver applicable to clients residing in the European Economic Area. Purchases made inside a mobile application are refunded through the store that processed the payment, in accordance with that store’s own refund policy; contact us first and we will assist.

11. Payment Disputes & Chargeback Policy

Billing descriptor. Card statements will show ENTRYDOC*TRAVEL. If you do not recognize a charge, please contact us first at support@entry-documents.com so we can identify the transaction.

Mandatory pre-dispute resolution. Before initiating a chargeback or payment dispute with your bank, card issuer, or payment provider, you agree to contact our support team and to allow us a reasonable opportunity, not to exceed seven (7) business days, to investigate and propose a resolution. Initiating a chargeback without first attempting good-faith resolution constitutes a material breach of these Terms.

Friendly-fraud sanctions. Where a chargeback is initiated in breach of this section, or where the underlying claim is fraudulent or otherwise unjustified, we reserve the right to:

• contest the chargeback with full evidence (IP addresses, timestamps, server logs, delivery confirmations, and communication records);
• cancel any open or future Application and, where permitted, notify the relevant Destination Authority that the underlying submission was repudiated by the payer (which may result in revocation of the issued Entry Document);
• permanently block your email address, IP address, payment credentials, and device fingerprint from any future use of our services;
• report the conduct to chargeback-fraud and merchant-protection databases (such as Ethoca, Verifi, or equivalent), which may affect your ability to transact with other merchants;
• seek recovery of the disputed amount and our reasonable costs of collection.

Reduced billing in case of decline. If your card is declined for insufficient funds at checkout, we may, at our sole discretion and as a courtesy, offer a one-time retry at a reduced Service Fee (50% of the standard rate). Express, Ultra-Express, and priority handling are removed in this case. This offer is final and non-negotiable.

12. Dispute Resolution, Arbitration & Class Action Waiver

Governing law. These Terms and any dispute arising out of or in connection with them are governed by the laws of the Republic of Singapore, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods is excluded.

Binding arbitration — SIAC. Any dispute, controversy, or claim arising out of or in connection with this contract, including the existence, validity, interpretation, performance, breach, or termination thereof, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the SIAC for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of a sole arbitrator. The language of the arbitration shall be English.

Class action waiver. Any arbitration or proceeding shall be conducted only on an individual basis and not in a class, consolidated, or representative action. You and Aether Innovations each waive any right to participate in a class action, class arbitration, or collective proceeding.

Arbitration opt-out. If you reside in a jurisdiction where mandatory arbitration is unenforceable as against consumers, you may opt out of this Section 12 by sending written notice to support@entry-documents.com within thirty (30) days of first accepting these Terms. Opting out does not affect any other provision of these Terms.

Nothing in this section prevents either party from seeking interim or injunctive relief from a competent court in aid of arbitration, or from bringing a small-claims action in a competent court of Singapore.

13. Right to Refuse Service & Termination

We may suspend, refuse, or terminate the Service, in whole or in part and without refund where the conduct is the cause, if we reasonably determine that:

• the Application contains false, fraudulent, or misleading information;
• the Service is being used to facilitate illegal entry, trafficking, forgery, or any sanctioned activity;
• the Client engages in abusive, threatening, or harassing conduct toward our staff;
• the Client fails to cooperate with reasonable verification requests;
• continued performance would breach applicable law, sanctions, or the terms of a regulator or payment provider.

14. Privacy (Reference)

Your personal data is processed in accordance with our Privacy Policy, which describes the categories of data we collect, our legal bases (including contract-performance and explicit consent under the PDPA, GDPR, and CCPA), our processors and sub-processors, our retention periods (18 months for fraud defence and 7 years for accounting and tax compliance under the Singapore Income Tax Act), and your rights of access, rectification, erasure, and portability. The same Privacy Policy applies to the website and to the mobile applications.

15. Force Majeure

Neither party shall be liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including without limitation outages or maintenance of an Official Portal, government suspensions or changes to a Destination’s entry system, acts of God, natural disasters, epidemics or pandemics, war, civil unrest, strikes, internet or network failures, cybersecurity incidents, or sanctions. Affected parties shall cooperate in good faith to mitigate delays.

16. Intellectual Property

The Entry Documents name, logos, website, mobile applications, source code, content, designs, and any related materials are the exclusive property of Aether Innovations or its licensors and are protected by copyright, trademark, and other intellectual property laws. “Entry Documents” is a trademark of AETHER INNOVATIONS PTE. LTD. Names, marks and portals of governments and authorities referred to on our Platforms remain the property of their respective owners and are used for identification purposes only. You may not reproduce, copy, modify, resell, scrape, or create derivative works of any part of the Service without our prior written consent. All rights not expressly granted are reserved.

17. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy, Refund Policy, Legal Disclaimer, and Cookies Policy, constitute the entire agreement between you and Aether Innovations regarding the Service and supersede any prior understandings.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision shall be reformed to the minimum extent necessary to make it enforceable while preserving its intent.
• No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
• App store terms. Where you access the Service through a mobile application, the terms of the store that distributes that application apply to your download and in-app purchases in addition to these Terms. The store operator is not a party to these Terms and is not responsible for the Service.
• Notices. Notices to us must be sent to support@entry-documents.com and, for formal legal notice, to our registered office address below.
• Language. The authoritative version of these Terms is the English version. Any translation is provided for convenience only.

18. Contact & Legal Notices

AETHER INNOVATIONS PTE. LTD.
UEN: 202501320M (incorporated 09 January 2025, Singapore)
Registered office: 2 Venture Drive, #19-21, Vision Exchange, Singapore 608526
Support: support@entry-documents.com
Website: entry-documents.com

These Terms are effective as of August 21, 2026.